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In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

Refunds for modified controllers for electric scooters can only be given within a week of initial payment. As these products are made to order the money is used to pay for parts and shipping and cannot be returned. Partial refunds minus time spent and any shipping and processing fees may be given if the controller hasn’t already been shipped. We may have to find another buyer for your controller before any refunds can be completed.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.